Return Policy

What is your return policy?
You may return a product for refund, store credit, or exchange (if due to Company error) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA #).

If we shipped you the wrong product, or it arrived defective or damaged, no problem. Click the "Return" link on the Order Management page to arrange for the return of the item. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. Please use the "Return" link on the Order Management page to receive a RMA number for your return. We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.

If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.) Some products may also be assessed a 15% restocking fee - please ask if you are unsure. Also, please note that opened software and video games cannot be returned for refund or store credit. Additional restrictions may apply, please contact us for more information.

After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, please use the instructions given to you when you receive your RMA to package your return. Ship your package back to us at the following address:

Returns
RMA: [ include your RMA# here ]
108 Drupal Drive
Suite 100
Boston, MA 02025
(617) 555-0899

Exchanges

Can I just exchange my items for new ones?
At this time, we do not process even exchanges. If you need a different size or color of an item you ordered, when your return is received, you will be issued a gift certificate (store credit) for the amount of the item.